Right to erasure

Last updated: 13 June 2026

We respect your right to control your personal data under Regulation (EU) 2016/679 (GDPR), including the right to erasure (“right to be forgotten”) — Art. 17. This page explains how to submit a request to ZORDON INTELLIGENCE Sp. z o.o..

1. Data controller

ZORDON INTELLIGENCE Sp. z o.o., ul. Gdańska 129, 90-063 Łódź, Poland.

VAT (NIP) 7252358503 · REGON 54254584300000 · KRS 0001190915.

Privacy contact: privacy@propersend.pl · hello@propersend.pl.

2. Whose data this page covers

This procedure applies where ProperSend / ZORDON INTELLIGENCE is the controller, including:

  • ProperSend waitlist signup;
  • correspondence with us (contact form, email);
  • ProperSend’s own marketing;
  • website technical data (cookies — see /polityka-cookies).

3. Data in customer campaigns (important)

If you received a cold email sent by a customer using ProperSend, that customer is the controller; ProperSend is the processor.

Contact the sender directly (reply “STOP” or use the address in the email). ProperSend will erase data from infrastructure only on the customer’s documented instruction.

Art. 14 template for customers: /klauzula-informacyjna-art14.

4. Data we may process

  • email, name;
  • company, VAT ID (if provided);
  • correspondence;
  • IP, user-agent;
  • marketing consent status.

5. Legal bases and retention

  • waitlist — consent; until withdrawal;
  • contact — contract / LI; relationship + limitation period;
  • marketing — consent or LI; until objection / withdrawal.

6. Your rights

  • access;
  • rectification;
  • erasure;
  • restriction;
  • portability;
  • objection;
  • withdraw consent;
  • complaint to supervisory authority.

7. How to submit a request

Choose one method:

  • Email privacy@propersend.pl with subject “GDPR request”.
  • Use templates at /wzory-wnioskow.
  • “Unsubscribe” link in ProperSend marketing emails.

8. Identity verification

We may ask for reasonable identity verification (e.g. reply from the same email address).

For companies: VAT ID + business email. We do not request excessive data.

9. Timelines

Erasure is free of charge.

  • acknowledgement: within 3 business days;
  • fulfilment: within 30 days (extendable to 60 days if complex);
  • confirmation by email.

10. Exceptions

We may refuse erasure where GDPR exceptions apply, including:

  • legal obligation;
  • establishment, exercise, or defence of legal claims;
  • freedom of expression;
  • public interest archiving.

11. FAQ

Is erasure permanent? Yes from active systems. Backups may be overwritten per hosting retention cycles — no fixed deadline; we do not restore erased records from backups without legal review.

Can I cancel my request? Yes, until it is fulfilled.

Can I complain? Yes — to the Polish DPA (UODO) or your local authority.